Individual Appointments & Group Reservations
While we attempt to accommodate guests without appointments, it is highly recommended that appointments be scheduled in advance. Without an appointment, we cannot guarantee that time will be available to provide you with an incredible service.
Appointments may be scheduled by calling during normal business hours or through submissions using the “Request An Appointment” button on this website. At times, a major credit card may be required to book an appointment or to make a group reservation; refer to the section entitled “Cancellations” for further information. Certain bookings may also require a contract, which will be carefully coordinated by a location manager and completed entirely via email.
Customers can opt-in to text-message communication with us on our website using this webpage which explicitly asks for consent to receive messages. They may also choose to initiate conversations via text message with us any time messaging is more convenient than calling us on the telephone. Customers can opt out at any time by requesting to do so in-person, by replying STOP to a text message or by contacting us by email at firstname.lastname@example.org.
Etiquette & Expectations
We value your time with us, and we deeply appreciate your choice to visit us. To assure an incredible experience, we need your attention to several matters. Please arrive at least 10 minutes prior to your scheduled appointment time. Please turn all cell phone ringers off while inside McAllister Spa. Additionally, please contribute to maintaining an enjoyable atmosphere by refraining from loud or disruptive conversations.
If you run late for a scheduled appointment, please contact us as soon as possible so that we can make appropriate accommodations. We will do everything possible to accommodate you; depending upon the circumstances at the time however, your appointment may have to be shortened, altered or rescheduled.
If you are unable to make a scheduled appointment, please contact us as soon as possible. Certain appointments and group reservations require a major credit card upon scheduling. A fee equal to 100% of the scheduled appointment value will be charged in the following cases:
- When the client cancels less than four(4) business hours prior to the scheduled appointment time
- Where the client arrives much too late for the scheduled service or
- In cases where the client fails to ever arrive. The McAllister Spa also reserves the right to refuse to schedule appointments for any client for any reason and at any time.
Deposits for Service
For certain services, we reserve the right to request the payment of a deposit in advance of your visit. These requests are common practice in busy establishments to ensure that each team member’s time is well managed and it ensures the maximum number of clients can receive services at McAllister Spa. This deposit will be applied to your visit on the day booked. This deposit is NOT refundable and payment of this deposit can occur in person using cash or credit cards or remotely, using an invoice, Cash App or other appropriate electronic form of remittance. By completing payment of a deposit, the client understands and agrees this deposit is non-refundable in cases where they arrive late, cancel or fail to show at the scheduled time. The client further agrees not to attempt to chargeback these non-refundable deposits, and, in fact waives the right to prevail, in advance, should such a chargeback be later attempted.
Service Charges & Gratuity
The staff members of The McAllister Spa works very hard to ensure you receive an unparalleled experience at an affordable price. Payment is due upon completion of services. While our staff will make every effort to ensure that you achieve a desired outcome, completion of service does not constitute any guarantees of personal satisfaction. Certain circumstances may require prepayment of services. Cash (USD) and all major credit cards are acceptable forms of payment. Travelers checks and personal checks are not accepted. Gratuity is not included, except when expressly stated upon check out. Gratuity, when not automatically included, is given at your discretion and should reflect your overall satisfaction with the services received. A 15%-20% gratuity is customary and is always greatly appreciated.
Gift Certificates, Gift Cards & Social Media Coupons
The intent to pay with gift cards or gift certificates should be communicated upon arrival. Gift cards and gift certificates may not be redeemed for cash. The value of a gift card or gift certificate may not be replaceable should it be lost, stolen, destroyed, altered or used without permission. In cases where gift cards or gift certificates can be replaced, a charge may be assessed against the gift card or gift certificate to cover its replacement. In cases where social commerce coupons are to be used, the intent to use these coupons must be communicated when scheduling an appointment; failure to communicate the intent to use social media coupons upon scheduling the appointment may result in required payment for services received at full price. Each social commerce coupon shall carry certain restrictions and allowances, and The McAllister Spa will strictly enforce these items as delineated. Please note that all social media coupons offered on behalf of McAllister Spa carry a 24-hour cancellation policy; all coupon codes will be collected in advance and will be redeemed at least 24 hours in advance. Rescheduling within 24 hours is not an option; once redeemed, it has been used.
Our focus is squarely centered upon ensuring you realize the result you intend. If you are ever less than 100% satisfied with your experience, with your services received or with retail products purchased at The McAllister Spa, please contact us by phone or in person. The official policy of The McAllister Spa is that there are no refunds for services provided, for gift certificates or gift cards, or for products purchased. Payment is for time spent and attempting to render services and/or for products chosen by the client, and no results of any kind are guaranteed. Payments are NOT refundable and payment for services or products can occur in person using cash or credit cards or remotely, using an invoice, Cash App or other appropriate electronic form of remittance. By providing payment for services completed or providing payment for products selected, the client understands and agrees any and all such payments are non-refundable. The client further agrees not to attempt to chargeback these non-refundable payments for services rendered or products purchased, and, in fact waives the right to prevail, in advance, should such a chargeback be later attempted.