Salon Policies

A few things to know before your visit to McAllister Spa.

Individual Appointments & Group Reservations

While we attempt to accommodate guests without appointments, it is highly recommended that appointments be scheduled in advance. Appointments may be scheduled by calling during normal business hours or by requesting an appointment on this website. A major credit card may be required to book an appointment or group reservation — see Cancellations below. Certain bookings may also require a contract, coordinated by a location manager entirely via email.

Text Messaging

You can opt in to text-message communication with us on this website, on the page that explicitly asks for your consent to receive messages. You may also choose to initiate a conversation with us by text any time that's more convenient than calling. You can opt out at any time by telling us in person, by replying STOP to a text message, or by emailing us at info@spamiamibeach.com.

Etiquette & Expectations

Please arrive at least 10 minutes prior to your scheduled appointment time, and please turn cell phone ringers off while inside McAllister Spa. We ask that you help us maintain an enjoyable atmosphere by refraining from loud or disruptive conversations.

Late Arrivals

If you're running late, please contact us as soon as possible so we can make appropriate accommodations. We'll do everything possible to accommodate you; depending on the circumstances, your appointment may need to be shortened, altered, or rescheduled.

Cancellations

If you're unable to make a scheduled appointment, please contact us as soon as possible. Certain appointments and group reservations require a major credit card upon scheduling. A fee equal to 100% of the scheduled appointment value will be charged when:

The client cancels less than 4 business hours prior to the appointment time,
The client arrives too late for the scheduled service, or
The client fails to arrive at all.

McAllister Spa reserves the right to refuse to schedule appointments for any client, for any reason, at any time.

Deposits for Service

For certain services, we reserve the right to request a deposit in advance of your visit, applied to your visit on the day booked. This deposit is non-refundable in cases of late arrival, cancellation, or no-show, whether paid in person or remotely by invoice, Cash App, or another electronic form of remittance. By paying a deposit, you agree it is non-refundable under those circumstances, and you agree not to attempt to charge back this non-refundable deposit — and waive, in advance, the right to prevail should such a chargeback later be attempted.

Service Charges & Gratuity

Payment is due upon completion of services. While our staff makes every effort to ensure a desired outcome, completion of service does not constitute any guarantee of personal satisfaction. Cash (USD) and all major credit cards are accepted; traveler's checks and personal checks are not. Gratuity is not included unless expressly stated at checkout — 15–20% is customary and always appreciated.

Gift Certificates, Gift Cards & Social Media Coupons

The intent to pay with a gift card or gift certificate should be communicated upon arrival; they may not be redeemed for cash. If a gift card or gift certificate is lost, stolen, destroyed, altered, or used without permission, its value may not be replaceable — where a replacement is possible, a charge may be assessed to cover it.

Intent to use social commerce coupons must be communicated when scheduling your appointment; failing to do so may require payment for services at full price. Every social commerce coupon carries its own restrictions and allowances, which we strictly enforce, including a 24-hour cancellation policy — once a coupon is redeemed, it cannot be rescheduled within 24 hours.

Refunds

Our focus is on ensuring you get the result you intend, so if you're ever less than 100% satisfied, please contact us by phone or in person. Our policy is that there are no refunds for services provided, gift certificates, gift cards, or products purchased — payment is for time spent and services rendered, and no specific results are guaranteed. Payment can be made in person by cash or credit card, or remotely by invoice, Cash App, or another electronic form of remittance. By paying for services completed or products selected, you understand and agree that payment is non-refundable, and you agree not to attempt to charge back these non-refundable payments — and waive, in advance, the right to prevail should such a chargeback later be attempted.

Text Message Communications

By submitting forms or signing up for texts, you consent to receive marketing text messages from McAllister Spa, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply; message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link where available, or reply HELP for help.

No mobile information or text-messaging opt-in data is shared with third parties or affiliates for marketing or promotional purposes. We may share information with subcontractors that support our services, such as customer service. You can opt in and opt out of text communications at any time by replying STOP or END — all such communications are terminated within 48 hours.

We'll occasionally text to confirm an appointment or discuss a change to one, and from time to time you may get a reminder about a service you're due for again. Customer care: text HELP to (305) 604-0550 or email info@spamiamibeach.com. Message and data rates may apply and are billed by your carrier.